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Singpass helpdesk counter is a physical service point where people can get help for Singpass registration, account recovery, or troubleshooting.

Visit a Singpass counter if you’re having trouble registering, forgot your password, need to update personal details, or can’t unlock your account online.

You’ll find them at places like ServiceSG Centres (e.g. Our Tampines Hub, Woodlands Civic Centre), the ICA Building, and some Community Clubs.

At the counter, staff can assist you with account activation, password reset, mobile app setup, biometric registration (like Face Verification), get more info and updating your personal details.

Be sure to have your NRIC or FIN ready—this speeds up the process and ensures staff can address your request.

Most counters operate during normal working hours; check online or call ahead as opening times may differ by location.

Whether you’re a new user setting up Singpass for the first time or need help regaining access to your account, the Singpass counter provides quick and reliable support in person.